Delete Your Data

Either way works, and both take effect immediately:

• From the dashboard — open the connected account and choose Remove. The stored token is deleted with the row.
• From Facebook — Settings & Privacy → Settings → Business Integrations → find AIEXNET → Remove. Facebook notifies us and we clear the connection automatically.

After this we hold no Meta token and can take no action on your Facebook assets. Messages already received remain in the workspace’s own conversation history, because they are that business’s record of its customers — use option 2 or 3 to remove those.

Everything in a workspace can be deleted from the screen it lives on, by the workspace owner or a team member with delete permission. Deletion is immediate and permanent; we do not keep a shadow copy.

You do not need to contact us, and there is no approval step.

Email [email protected] from the address on the account, with the subject Delete my account. We verify it is you, then delete:

• Every business record — products, orders, customers, leads, invoices, bookings, cashflow.
• Every uploaded and generated file.
• Every third-party connection and its stored tokens.
• Your login and profile.

Completed within 30 days, usually far sooner. The only exception is the minimum billing and tax record the law requires us to keep; that is retained for its statutory period and used for nothing else.

Backups are overwritten on a rolling cycle, so a deleted record leaves those as the cycle completes.