Refund and Cancellation Policy

You may cancel your recurring SaaS subscription at any time directly through the Platform. No phone calls or retention hurdles are required:

1. Log in to your AIEXNET Dashboard;
2. Navigate to Settings > Billing & Subscription;
3. Select Manage Subscription and click Cancel Subscription;
4. Confirm the cancellation prompt.

Alternatively, you may submit a written cancellation request by emailing [email protected] or [email protected] from the primary email address associated with your workspace at least twenty-four (24) hours prior to your scheduled renewal date.

When you cancel a subscription, your cancellation takes effect at the end of the current billing cycle for which you have already paid. Your workspace will retain full access to all paid plan features and limits until the conclusion of that paid period. You will not be billed again unless you manually reactivate your plan.

Upon the expiration of your cancelled billing cycle, your account will smoothly transition to our Free tier. Your business records, order logs, product catalogues, and configuration settings will remain intact in accordance with our data retention schedule.

First-time purchasers of any monthly or annual subscription tier (Basic, Pro, Enterprise) may request a complete refund of the base subscription fee within fourteen (14) calendar days from the date of the initial transaction. To claim this guarantee, contact [email protected] with your workspace ID and payment receipt.

Subscriptions automatically renew at the close of each billing period unless cancelled. If an automatic renewal charge occurs and you intended to cancel, you may request a refund within forty-eight (48) hours of the renewal transaction, provided that:

• You have not actively utilized high-volume Platform features or initiated new AI model generation tasks during the renewed period; and
• You submit your request promptly to [email protected].

Approved renewal refunds will result in the immediate conclusion of the subscription tier and transition to the Free plan.

If you purchase an annual subscription and encounter extraordinary operational circumstances requiring mid-year cancellation after the initial 14-day window, AIEXNET may, at its sole discretion, evaluate requests for a prorated credit or refund based on the remaining full unused months, minus any early-termination adjustments or discounts previously applied.

The Platform provides specialized AI agents, deep analytics, automated content generation, and voice telecommunication capabilities powered by advanced foundation models and cloud infrastructure. Certain actions consume usage-based “Credits.”

Once Credits have been consumed (e.g., executing LLM agent workflows, generating images, rendering product videos, synthesizing voice calls, or transcribing audio), the associated fees are strictly non-refundable. Third-party infrastructure and computational computing expenses are incurred instantaneously upon execution.

If you purchase a standalone prepaid top-up Credit pack and have not consumed any portion of those purchased Credits, you may request a full refund within seven (7) calendar days of the pack purchase date. Partially used credit packs are non-refundable.

All approved refunds will be credited back exclusively to the original payment method utilized for the transaction (e.g., credit/debit card processed via Stripe, bank account, or verified digital wallet). Under no circumstances will refunds be issued in cash or redirected to an unverified third-party account.

Once our billing department approves a refund, the electronic refund is initiated immediately with our payment processor (Stripe).

• Credit / Debit Card: Typically appears on your cardholder statement within 5 to 10 business days, depending on your card issuer and bank clearing speed.
• Digital Wallets / Alternative Methods: Typically processed within 2 to 5 business days.

Refunds are processed in the currency in which the original charge was made (predominantly United States Dollars, USD, or local merchant currency where supported). AIEXNET is not responsible for foreign exchange rate fluctuations or currency conversion fees assessed by your card-issuing bank.